Introduction to Ocean Marine Claims Examiner (3 days)

Thursday 13 April 2023, 10:00am - 05:00pm

REGISTER HERE - Remote and in-person attendance available (limit of 20 people in class)

Please note that this class is split into multiple days - April 13, April 18 and April 19

About the AIMU Virtual Classroom
AIMU utilizes the GoToWebinar and GoToTraining platforms, which allow full attendee engagement through Q&A and chat panels, and interactive polling with video engaged for all instructors. Attendees can ask questions in real time and share experience and information with other students in the class. Classes are instructed by subject matter experts who are leaders in their individual fields.

Location for the in-person attendees:
14 Wall Street, Suite 820
New York, NY 1005

Overview:  This three-day course Ocean Marine Claims Examiner course is designed for the Claims Professional who is primarily responsible for the investigation and settlement of claims made by policyholders and third-parties.  You will learn the methods, procedures and standards used in handling claims adjusting of hull and machinery, cargo, liability and recreational marine insurance.

Who Should Attend:

Insurance company claims personnel, agents and brokers, transportation shippers and carriers, maritime attorneys, risk managers, independent surveyors, claims adjusters, average adjusters, salvors, subrogation and recovery employees.

George Boothby, Consultant
Charles F. Droll - Head of Cargo Claims USA & Canada, GBS, Insurance & Risk Management / DHL company
Robert A. Zeuner - Director – Claims Management / Willis Towers Watson Northeast, Inc.
Irene M. Zanetos - Assistant Vice President / Sompo International
Mark Smieya - Claim Manager, Ocean Marine / Travelers
Laura Block - Vice President / Ascott

Continuing Education Credits:
NAMS:  15 Credits
SAMS:  15 Credits

State Insurance Departments:
15 credits in NY, TX, and NJ



1.      The Marine Claims Professional

A.     Job Knowledge

-          Technical

-         Cargo

-         Cargo Subrogation

-         Hull - Brown Water / Blue Water

-         Personal Injury

-         Excess P & I

-         Liability

-         Excess Liability

-         Bumbershoot

-         Reinsurance

-          Legal

-         Litigation Management

-         State Federal Regulations

-         Privacy and Compliance

-         Adjuster Licensing

B.      Planning & Organizing

-          Prioritize workflow

-          Manage Diary System

-          Respond to incoming telephone calls, faxes and mail

-          Meet deadlines

-          Risk information

-          Time management

C.     Problem Solving / Creativity

-          Analyze coverage

-          Proper investigation

-          Vendor Selection - Surveyor, Attorney and Experts

-          Business strategy for case handling

-          Document thought process in file notes

D.     Decision Making

-          Gather and analyze information and documentation

-          Develop plan for claim resolution

-          Make a timely decision and proceed

E.      Judgment

-          Technical expertise

-          Best practices

-          Market conditions

-          Awareness of the total picture

F.       Adaptability

-          Understanding the needs of customers

-          Be open to new resources if they will improve our business results

-          Understand and support business goals

G.     Initiative

-          Diary

-          Reserving

-          Claim management

-          Risk information

-          Sharing information / reports

H.     Entrepreneurship

-          Being pro-active

-          Make things happen

-          Being resourceful

I.        Communication Skills

-          Internal / External

-          Verbal / Written

-          Clear / Concise / Professional

J.        Interpersonal Skills

-          Communication

-          Attitude

-          Respect

-          Enthusiasm

K.      Accountability for Results

-          Take ownership of your work

-          Take pride in your work



1.      Policy Coverage

A.     Conveyances, duration, valuation, geographical limits, goods insured, terms of sale, shipment reporting methods.

2.      Types of Loss - Measure of Indemnity

A.     Particular Average

B.      General Average

C.     Sue and Labor Expenses

D.     Goods on consignment fees and expenses

E.      Increased value policies, business income loss

F.       Total loss

G.     War claims and S.R. & C.C.

3.      Loss Investigation

A.     Assign surveyors

B.      Warranties

C.     Policy defenses - expressed and implied

D.     Legal counsel

4.      Loss Adjustment

A.     Replacement cost vs. actual cash value

B.      Depreciation

C.     Deductible

D.     Claim calculation, freight costs, selling price, valuation

E.      Special loss clauses due to type of commodities

5.      Subrogation

A.     Time limitations

B.      Carriers defenses

C.     Limitation, COGSA/Warsaw/Domestic transit

D.     Amounts recoverable

6.      Examples of Cargo Claims



1.      Notice of Loss

A.     Policy Coverage and Verification

-          Policy Period - Date of Loss

-          Schedule of Vessels - Vessel Name and Value

-          Assured Name

-          Coverage and Perils

-          Deductible

-          Claims Lead and Following Clause

B.      Setting up the Claim File

2.      Types of Losses and Damages

A.     Losses

-          Particular Average

-          General Average

-          Collision Liability

-          Salvage

-          Sue & Labor

-          Total Loss

B.      Damages

3.      Loss Investigation and Assignment of Experts

A.     Appointing the Surveyor

B.     Appointment of Attorneys

C.     Appointing the Adjuster

4.      Loss Adjustment and Documentation

A.     Review sample Adjustments

B.      Discuss sections within the Adjustment

-          Items of claims and Common Charges

C.     Documentation Necessary to Support a Claim

5.      Examining the Adjustment and Claims Settlements

A.     Warranties

-          Expressed - Implied

-          Seaworthiness - Trading

B.     Burden of Proof

C.     Assureds Allegation

D.    Proximate Cause

E.      Reasonable Cost of Repairs

F.      Surveyors Approvals

G.    Unrepaired Damage

H.    Payment on Account

I.       Consistency

J.       Without Prejudice

K.     Payments

-          Loss Payee

-          Pay Orders



1.      Policy Coverage

A.     Liability for:

-          Death or injury to:

-         Crew

-         Shore workers

-         Marine workers / non-seamen

-         Offshore workers

-         Passengers

-         Third parties

-          Property damage

-         Other vessels

-         Land or shore facilities

-          Not - first party- losses

B.      Insuring agreements

-          Indemnity v. liability policies

-          Excess liability

-         Following form

-         manuscript

-          Coverage for contractual indemnity

-          Additional assured status

-          Waivers of subrogation

-          Duty to defend

-          Other insurance clauses

C.     Frequent Exclusions

-          Punitive damages

-          Radioactive exposure

-          Water craft exclusion

-          Fines and penalties

-          Crew exclusion

D.     Limitations

-          As owner- deletion

-          Limitation of liability- deletion

2.      Insured & Policy Forms

A.     Types of Insureds:

-          Vessel

-         Owner

-         Employer

-         Dual capacity

-          Wharfingers

-          Terminal Operators

-          Stevedores

-          Marina

-          Boat dealer

-          Voyage & time charterers

-          Pleasurecraft

-          Shipyards

-          Offshore operators, drilling companies and service contractors

B.      P & I Clubs

-          Nature of insurance - shipowner- s mutual

-          Typical assureds

-         Ocean or blue water ships

-         Liners

-         - tramps-

-         integrated tug and barge (- ITB- s- )

-          Certificates of entry

-          Fixed premium

-          Typical clubs

-         U.S.

-         England

-         Scandinavia

C.     Types of policy forms

-          Taylor SP-23 P & I

-          Taylor SP-38 P & I

-          Employers A & B with MEL Endorsement

-          Marine CGL

-          Marine Package Policy

-          Builder- s Risk

-          Excess

-          Marine excess

-          Bumbershoot

-          Difference in conditions

3.      Types of Claimants

A.     Seamen

-          The Merchant Marine Act of 1920 (Jones Act) 46 USC - 688 et seq.

-          Seamen status

-          Theories of recovery for injury or death of seamen against an employer / vessel

-         Negligence

-         Warranty of seaworthiness

-         Maintenance and cure

-          Borrowed employee

-          Theories of recovery against third parties

B.      Marine Workers

-          Longshore and Harbor Worker- s Compensation Act

-         905(a) compensation benefits

-         905(b) negligence action

-         905(c) prohibitions

C.     Offshore workers

D.     Third Party:

-          Passengers

-          Business invitees

-          Bystanders

E.      Property damage

-          Other vessels

-          Fixed or shore structures

-          Mooring facilities

4.      Loss Investigation and Adjusting

A.     Prompt notice and time limits

B.     Defence costs

C.     Surveyor, consultant, expert or investigator fees

D.    Setting Reserves

E.      Bad Faith

-          State adjuster requirements

-          State statutory penalties

F.       Reservations of Rights

-          Reservation of rights letter

-          Non-waiver agreement

-          Waiver of rights

G.     Declinations of Coverage

H.     Settlement of Claims

-          Written agreements

-          ADR

-          Settlement conference before judge or magistrate

I.        Decision to litigate

-          Considerations

-         Excess judgments

-         Defense costs

-          Third party recoveries / subrogation

J.        Reporting requirements

-          Internal communication

-          Communication with counsel

-          Communication with consultants, surveyors and experts


1.     Policy Coverage

A.     Physical damage, liability, P & I Coverage, Exclusions and general conditions.

2.    Types of Loss

A.      Property Damage

-          Coverage problems

-          Surveyors

-          Damages

-          Stolen and sinking vessel claims

-          Sue and Labor expense

-          Salvage claims

B.      Liability Losses

-          Passenger injury claims

-          Crew member claims

C.     Recovery

3.      Loss Investigation

A.      Valuation

B.      Defense

C.      Bad Faith

D.     Federal and State laws

E.       U.S. Coast Guard

F.       National Fire Protection Association

G.     American Yacht and Boating Association

H.     Legal Counsel & lawsuits

I.        Denial of Coverage

J.        Reservation of Rights

K.      Payments


Program Features: Electronic Handouts & Lecture Notes

Special Assistance: In Compliance with the  American's with Disabilities Act, AIMU will make all reasonable efforts  to accommodate persons with disabilities at its meetings. Please call  John A. Miklus at (212) 233-0550

Refunds/Cancellations/Substitutions: Refund requests will be honored if received at least 48 hours prior to the scheduled start date. Cancellations received after the refund deadline and "no shows" are subject to the full registration fees. Substitutions may be made by notifying AIMU via email

AIMU reserves the right to postpone, cancel, or amend a class schedule at any time.

Attendees are not permitted to record, share, copy, or distribute any AIMU education.

Location 14 Wall Street, Suite 820, NY NY 10005

Contact Elvira Rodin at
For CE credits info, contact